Orders received prior to 12:00pm EST Mon-Fri are shipped same day!
* All policies are subject to change without notice *
- Velvet Soul Naturals ships each week day, Monday through Friday, excluding national holidays. All orders placed before our 12 pm EST cut off will go out that same day. Orders received prior to our 12:00 pm EST cut off will be shipped quickly, efficiently, and accurately.
- Orders placed after our 12 pm EST cut off will go out the following business day. Orders placed after our 12 pm EST cut off on Fridays will not be shipped until the following business day (Mondays).
- ALL EXPRESS ORDERS MUST BE PLACED BY OUR 12 pm EST CUT OFF TO BE SHIPPED OUT SAME DAY.
- EXPRESS is the fastest mail service offered by the Postal Service. It provides guaranteed 1-Day or 2-Day expedited service by 3 p.m depending on your location in the continental United States. Express is NOT always delivered the next day. We suggest you research your location to see if Express to your location is 1 or 2 days. We are not responsible, or will we offer refunds to those who purchase Express shipping and expect their orders next day if they are in an area that the USPS designates as 2 Day Express.
- International Shipping is not available. Currently, we only ship within the United States.
- Tracking and Confirmation: Once your order is placed and you complete checkout, you may track your order progress through the “orders” tab in the My Account page. Your order history and each order’s tracking number is stored in your account, for your convenience. In addition, you will receive a few update emails when a major change is made with your order. Please make sure Velvet Soul Naturals is saved in your contact list so your email program makes sure you get your updates!
- Velvet Soul Naturals reserves the right to terminate, pause, or otherwise adjust this policy at it’s discretion for causes unknown and/or unseen which may include but, are not limited to emergencies, natural disasters, acts of God, holiday schedules, or any other circumstance in which Velvet Soul Naturals deems appropriate to ensure the continuity of operations and efficient order delivery.